FAQ

Premiere has partnered with onPeak to provide you with hotel options for your trip to San Antonio at a reduced rate. 

There are various food and beverage options available on-site, including the Premiere Café on the show floor. Please click here for additional dining options at the convention center. 

Attendees and exhibitors receive discounts at select restaurants and attractions around San Antonio with their show credentials. Click here to see a list of participating locations and learn more about the "Show Your Badge" program. 

Pets are not allowed; however, services animals are permitted. In Texas, a service animal refers to a dog that is individually trained to perform tasks for individuals with disabilities. 

For additional information on Texas’ law regarding service animals, please visit the state ADA service animal page. 

Cloud of Goods | Telephone: (407) 545-3103 | [email protected]

Tom’s Wheelchairs | Telephone: (210) 223-7878 | [email protected]

Yes, you can leave the show floor and re-enter later the same day. To ensure a smooth re-entry process, make sure you receive a hand stamp upon exiting. When you return, present your hand stamp, or have your ID ready along with your digital show pass badge for re-entry. This will help validate your previous entry and facilitate a seamless re-entry experience.

Your digital badge will only be scanned once and will be flagged when scanned a second time to maintain the security of the event.

The hand stamp serves as proof of entry to the show and ensures a smooth re-entry process. 

In case you don't receive a hand stamp upon exiting, please make sure you have your ID ready along with your show pass for re-entry. Our staff will request your ID to validate your entry.

If you have a valid hand stamp, there is no need to present your ID for re-entry. However, if you did not receive a hand stamp, it is essential to have your ID ready along with your digital show pass badge at entry.

Move-in and move-out hours will be released closer to the show. 

A 50% non-refundable deposit is required with the contract.

Premiere has provided promotional graphics for exhibitors to utilize. Assets and additional information can be found in our exhibitor marketing kit.

Premiere offers marketing and sponsorship opportunities to help increase brand awareness and direct traffic to your booth on-site. Please contact your sales manager for additional information. 

No, Wi-Fi is not included in your booth rental, but can be ordered from Smart City. Plese click here to order.

Yes, through LeadGen. LeadGen is the EventsPass lead retrieval app that allows you to scan attendee tickets and save registration data to your own leads database. 

Additional information on lead retrieval will be provided 30 days prior to move-in.

Full time employees of the exhibiting company can set up their own booth.

Exhibitors may unload their own vehicles provided they do not use any material handling equipment such as forklifts, pallet jacks, flatbeds, etc. 

Through EventsPass. A password and link to register will be emailed to you 30 days prior to the show.

Exhibitor credentials are DIGITAL only and will be available 30 days prior to the show. A password and link will be emailed to you from our registration partner, EventsPass.

A designated self-unloading area will be provided. Instructions will be published in the service manual.